Shipping & returns
We don't sell or ship products ourselves. Here's how to get help with an order from one of our partner stores.
Last updated: October 28, 2026
The short version
CuriosityInspired.com recommends toys and kits and links to the stores that sell them. When you click "Buy now," you buy directly from that store. The store handles your payment, shipping, returns and customer service, and its policies apply to your order.
Where is my order?
Check your email for the order confirmation from the store you bought from. It will include your order number and, once your order ships, a tracking link. If your order hasn't arrived, contact that store directly. We can't see or change orders placed with our partners.
Not sure which store you bought from? The store's name is on the "Buy now" button of each product page on our site, for example "Buy now on Meri Meri." You can also search your email for the order confirmation.
Shipping costs and delivery times
Each store sets its own shipping prices, delivery times and free-shipping offers, and shows them at checkout. When we mention a shipping offer on a product page, it was correct when we checked it, but stores change their offers often. The store's website always has the current details.
Returns, exchanges and refunds
Returns, exchanges and refunds follow the policy of the store you bought from. You can usually find it in the store's website footer, under links such as "Returns," "Help" or "Customer service." Start a return directly with the store, using the order number from your confirmation email.
Damaged, missing or wrong items
Contact the store as soon as possible with your order number and, if you can, photos of the problem. Stores usually have a time limit for reporting damaged or missing items, so it's best not to wait.
Product safety and recalls
For questions about a product's safety or instructions, contact the manufacturer or the store. You can check whether a product has been recalled at cpsc.gov/Recalls. If you think a product we recommend has a safety problem, please email us so we can review and update our page.
Ordering for the holidays
Stores publish their own holiday shipping deadlines, and they can come early in busy seasons. For advent calendars, which start December 1, we recommend ordering by mid-November so yours arrives in time.
How we can help
While we can't access or change your order, we're happy to help you find the right store to contact, or to fix a link on our site that isn't working. Email us at help@curiosityinspired.com.
To learn how we earn a commission when you buy through our links, see How we earn.